Applying for a Landline: Everything You Need to Know

Despite the rapid advancements in communication and technology in recent years, having a landline phone remains a necessity, especially if you want to enjoy high-quality internet service. If you’re considering applying for a landline, you may have questions about the process, required documents, monthly fees, and more. This article aims to provide comprehensive answers to these questions.

How to Apply for a Landline Phone with WE

The Egyptian Telecommunications Company (WE) offers multiple ways for customers to apply for a landline phone. Here’s a step-by-step guide to the application process:

1. Visit a WE Branch: Start by going to one of WE’s branches or the local central office where you live. Make sure to bring the necessary application documents.
2. Fill Out an Application Form: Complete a contract application form for a new landline.
3. Contact Customer Service: You can also apply for a landline by calling WE’s customer service. The installation department will reach out to you within 72 hours to schedule an appointment for completing the contract and installation.
4. Apply Online: Alternatively, you can visit the official WE website to follow the online application steps outlined there.

Required Documents for Applying for a Landline

Applying for a landline doesn’t require a lengthy list of documents. Here’s what you’ll need to submit with your application:

• Identification Document: An original and a copy of a government-issued ID showing your address (national ID, passport, or driver’s license).
• Property Ownership or Rental Agreement: A copy of the ownership document or rental agreement for the property where the landline will be installed.
• Utility Bill: A recent utility bill (gas, water, or electricity) for the property.
• Power of Attorney (if applicable): If you’re applying on behalf of the property owner or tenant, include a copy of the power of attorney.
• Previous Landline Bill: If there was a previous landline at the same address, provide a copy of the last paid bill.

After completing the application process, make sure to keep a copy of the contract for your records.

Cost of Installing a Landline Phone in 2024

The total cost for installing a landline and internet service from WE is as follows:

• Installation Fee: 440 EGP
• Request Fee: 43.86 EGP
• Internet Installation Fee: 165 EGP
• Administrative Fees: 50 EGP
• Stamp Duty: 6.10 EGP

Total Estimated Cost: Approximately 704.96 EGP.

Once you’ve applied for these services, you can visit the nearest WE branch or request installation services directly.

It’s important to note that the landline subscription fee for 2024 includes the first three months of service, 120 local minutes, and caller ID services. You can choose a payment plan that suits you, whether monthly, quarterly, or annually.

Payment Methods for Landline Bills

WE offers several convenient ways to pay your landline bills, making it easy to manage payments from anywhere:

1. Call 19777: For inquiries and bill payments.
2. WE Website: Visit the official WE website to pay your bill.
3. Credit Card Payments: Use Visa or MasterCard for online payments.
4. WE Branches: Pay directly at any WE branch.
5. Fawry Machines: Pay through Fawry service points.
6. Egyptian Post Offices: Make payments at local post offices.

Checking Your Landline Bill

To check your landline bill, you can use the following methods:

• Call 19777: This line allows you to inquire about your bill.
• WE Website: Visit the official site and follow the steps to check your bill.

How to Pay Your Bill Using Fawry

To pay through Fawry:

1. Go to the nearest Fawry service point.
2. Request to recharge the desired amount.
3. Note that 14% VAT will be applied to the transaction.

Important Information About Payment Deadlines

Bill inquiries and payments begin on the 15th of each month and continue until the 15th of the following month before the system transitions to receiving mode. If you delay payment, WE imposes a late fee of 1.5% of the bill amount, with a minimum charge of 10 EGP per month. If you delay payment for more than four months, your service may be suspended, and if the delay exceeds seven months, your landline service may be completely canceled.

How to Change Ownership of a Landline

Changing the ownership of a landline can occur in various situations, such as transferring to heirs or exchanging numbers when moving residences. To update your landline information, follow these steps:

1. Visit a WE branch.
2. Fill out a form for changing ownership of the landline.
3. Provide a copy of the identification document for verification.

Customer Service and Support

For any inquiries or issues, you can reach WE’s customer service at:

• Landline Support Number: 111
• Technical Support Number: 19777

Conclusion

Applying for a landline phone with WE is a straightforward process that provides essential communication services in an increasingly digital world. Whether you need a landline for personal use or to ensure a stable internet connection, following the outlined steps will help you secure the service you need efficiently.