In line with the directives of Eng. Randa El-Menshawy, Minister of Housing, Utilities and Urban Communities, and as part of ongoing efforts to monitor complaints and reports shared on social media platforms and respond to them immediately, a complaint was identified regarding water accumulation on a street adjacent to the Serico Station in Matrouh Governorate.

Following coordination and follow-up with the Matrouh Drinking Water and Wastewater Company, it was found that the water accumulation resulted from a break in a 900 mm main drinking water pipeline near the Serico Station.

Specialized maintenance teams were immediately dispatched to address the break. Repair work was completed, all accumulated water was removed, the cause of the complaint was resolved, and normal conditions were restored.

The Ministry of Housing, Utilities and Urban Communities confirms that field monitoring will continue around the clock, with a rapid response to citizens’ complaints and immediate action to address emergency breakdowns. The Ministry will also take the necessary measures to maintain the efficiency of drinking water networks and ensure the regular provision of services to citizens.