Eng. Randa El-Menshawy: “The primary objective of all efforts across every sector is the Egyptian citizen and enhancing the quality of life in new cities.”
Engineer Randa El-Menshawy, Minister of Housing, Utilities, and Urban Communities, chaired the meeting of the Supreme Coordinating Committee of the New Urban Communities Authority to review the progress of work within the Authority and its affiliated city agencies.
The meeting was attended by Dr. Walid Abbas, Deputy Minister of Housing for Urban Communities; Engineer Ahmed Emran, Deputy Minister of Housing for Utilities; along with several officials from the ministry and the New Urban Communities Authority, as well as heads of new city agencies.
At the outset of the meeting, Eng. Randa El-Menshawy stressed that the session was held to address several key issues, present existing challenges, and work toward practical solutions, in addition to reviewing proposals and examining mechanisms for their implementation.
The minister highlighted that the ministry’s “Rapid Response System” tracks what is published on social media regarding citizen complaints, appeals, and requests and works to address them promptly. She directed further development of the system to accelerate response times and strengthen communication channels with citizens to overcome obstacles.
She also called for improving the performance of complaint-handling departments across all new city agencies and the New Urban Communities Authority, while ensuring that complaints are received through the hotline 15100.
During the meeting, a report was presented on development works and the correction of remarks previously identified in earlier coordination meetings in New Cairo, Badr, Obour, 6th of October City, El Shorouk, and Hadayek October.
The report covered the maintenance of residential buildings, road development, squares, sidewalks, and landscaping; removal of encroachments and violations; provision of mass transit routes; renewal of street signage and bus stops; as well as cleaning and maintenance of rainwater drainage and sewage networks.
The meeting also reviewed the revenue optimization and sustainability system within city agencies, along with its recommendations and implementation mechanisms. It further discussed the strategic vision and objectives aimed at achieving a “clean, organized, green city free of informal settlements,” while improving operational efficiency and public services, enhancing citizens’ quality of life, and reinforcing urban sustainability and discipline.
The minister emphasized again that the core objective of all efforts across all sectors remains serving the Egyptian citizen and improving the quality of life in new cities. She instructed the continued implementation of road maintenance works—both main and internal roads—and the continuation of field inspections by agency officials to ensure tangible on-the-ground results. She also stressed upgrading roads in need of improvement and giving greater attention to cleanliness and waste management.
She further underlined the importance of responding swiftly to citizens’ complaints, generalizing the experience of the technological center in New Alamein City, and leveraging artificial intelligence technologies in this domain.
Additionally, she stressed the need to finalize reconciliation files, review all submitted requests and legalization procedures, accelerate the servicing of lands added to new cities, and establish a clear timetable for completing delayed utility works in the “Beit El Watan” project, particularly in 6th of October City and New Cairo.
She also called for reducing water losses; improving the performance of operation and maintenance companies across different cities to maximize efficiency; strengthening cleanliness systems; and offering vacant land plots in new cities to investors to maximize revenue.