Hadayek El Ashar City Authority, led by Engineer Ahmed Mohamed Abdel Razek, announced that—under the directives of Engineer Randa El-Manshawi, Minister of Housing, Utilities, and Urban Communities, which aim to reinforce direct engagement with citizens and upgrade service quality in new cities—the authority is continuing to further develop its complaint tracking system and respond to reports instantly, 24 hours a day, seven days a week.
This initiative is part of the state’s broader strategy to raise the standard of living in new urban communities, accelerate response times to citizens’ complaints, improve service efficiency, and ensure higher levels of resident satisfaction.
Head of Hadayek El Ashar Authority: Swift Action on Complaints
Engineer Ahmed Mohamed Abdel Razek, Head of Hadayek El Ashar City Authority, confirmed that specialized teams continuously monitor all complaints and observations submitted by citizens through official communication channels as well as various social media platforms. Immediate field interventions are carried out to address issues related to utilities, sanitation, encroachments, and essential neighborhood services.
He further explained that the system goes beyond merely receiving complaints, as it also includes tracking the implementation of solutions on the ground until each issue is fully resolved, ensuring a fast and effective response to citizens’ needs.
Service Enhancement and Analysis of Recurring Issues
Engineer Ahmed Mohamed Abdel Razek noted that the authority regularly reviews and analyzes recurring complaints in order to develop preventive and long-term solutions that reduce the likelihood of repeated problems and improve overall service quality within the city.
He added that special attention is given to cleanliness, utility maintenance, removal of encroachments, and upgrading road and daily service efficiency, all within a comprehensive plan aimed at improving the urban image and enhancing living standards in Hadayek El Ashar.
WhatsApp Channel for Citizen Complaints
The Hadayek El Ashar City Authority has urged residents to report any issues or observations immediately through its dedicated WhatsApp complaint line: 01037262840.
This service is available around the clock to receive complaints, respond promptly, ensure quick field access to reported locations, and take necessary actions to resolve issues efficiently.
Supporting Digital Transformation and Strengthening Citizen Communication
These measures align with the Ministry of Housing’s efforts to promote digital transformation and enhance direct communication with citizens by leveraging modern technological tools that facilitate service delivery and ensure greater transparency and responsiveness.
The Head of the Authority also confirmed that daily field monitoring of all service sectors will continue, along with intensified periodic campaigns across various neighborhoods, to preserve the city’s orderly appearance and achieve a fully integrated and safe residential environment for all residents.