Mrs. Mai Abdel Hamid, CEO of the Social Housing and Real Estate Finance Support Fund, confirmed that legal action has been taken against an inspector who attempted to defraud a client by requesting money in exchange for facilitating access to a housing unit. An official report was filed, the inspector was terminated by the inspection company, and their name was added to a blacklist. Abdel Hamid warned citizens against paying any money to inspectors or anyone claiming to expedite their procedures.
Mrs. Mai Abdel Hamid explained that the Social Housing and Real Estate Finance Support Fund communicates with the inspection company to verify the identity of any inspector if a complaint is filed. If the person is found to be an employee of the company, they are dismissed and barred from further dealings. If repeated complaints are received about the company, the contract with it is terminated. If the individual is not affiliated with the company, the Fund takes legal action against them for impersonation.
Mrs. Mai Abdel Hamid emphasized that the Fund follows a fully digital process in handling citizens’ files, which eliminates human interference and manipulation. The Fund has also launched official communication channels such as social media pages and the Citizens’ Service Center to facilitate communication with citizens, ensure that housing units reach eligible beneficiaries, and allow the public to submit complaints and inquiries regarding their files.
Citizens seeking more information or assistance can follow the official pages of the Social Housing and Real Estate Finance Support Fund on social media platforms such as Facebook, YouTube, Twitter, and Instagram. They can also visit the Fund’s official website, use the complaints and suggestions platform, or contact the customer service centers via the specified phone numbers.