Engineer Sherif El-Sherbiny, Minister of Housing, made a surprise visit to the Obour City Development Authority to monitor the workflow at the Citizen Services Technology Center and the Water Collection Center. He met with several citizens, listened to their opinions and complaints, and directed that they be resolved according to applicable regulations. He also followed up on the operations at the Drinking Water Collection Department, stressing the importance of regularly reviewing subscriber accounts. He issued directives to enhance the quality of services provided to citizens, including improving the organization of entry and exit movements and increasing the number of seating areas.
During his tour, Engineer Sherif El-Sherbiny received a briefing on the Citizen Services Technology Center in Obour City. Engineer Ahmed Rashad explained that the center aims to facilitate quick and efficient access to government services for citizens and investors, eliminating the need for paper transactions or waiting in lines. The digital service advantages include online application submission, real-time tracking of request statuses, expedited issuance of permits, electronic payment of fees, and streamlined data exchange between government entities. The center provides services such as building permits, utility connection requests, and land contracts, handling an average of 250 transactions per day.
The head of the Obour City Authority clarified that the Water Accounts Department receives requests through the Citizen Services Department, where required documents and fees are specified by the assigned employee. Procedures are completed through 10 service windows, offering distinguished customer service. The department handles around 200 requests daily, with key transactions including requests for the installation of sub-meters, recharging of prepaid meters, issuing replacement cards, property ownership transfers, and the installation of main water meters.
