Call centers play a vital role in today’s business world, providing a direct line of communication between companies and their customers. In Egypt, the call center industry has grown significantly over the past decade, becoming one of the country’s most prominent sectors, mainly due to Egypt’s strategic location, multilingual workforce, and relatively low operational costs. Whether you’re a multinational looking to outsource or a local business needing customer service support, Egypt offers a wide range of professional call center services to meet your needs.
Here’s a comprehensive list of Egypt’s Best 10 Call Center companies, known for delivering high-quality service and expertise in handling customer communications.
1. Xceed Contact Center
Xceed is one of Egypt’s largest and most well-known call center companies. Established in 2001, Xceed has built a reputation for providing high-quality customer service, technical support, and sales assistance across various industries, including telecommunications, healthcare, and banking.
Why It Stands Out:
Xceed operates in multiple languages, including English, Arabic, French, Spanish, Italian, and German, making it a go-to choice for companies seeking multilingual support. Xceed also provides tailored solutions, ensuring clients’ needs are met with specific strategies and tools. Their expertise in technology-driven solutions allows them to integrate cutting-edge systems to improve customer interactions.
Services:
- Customer support (inbound and outbound)
- IT helpdesk support
- Sales and telemarketing
- Back-office processing
- Multilingual support
Customer Experience:
Xceed is recognized for its high-quality training programs for its agents, ensuring they are well-equipped to handle customer inquiries. The company emphasizes technology integration and data security, making it a trusted partner for clients in sensitive sectors like finance and healthcare.
Location & Contact:
- Main Office: Smart Village, Giza, Egypt
- Phone: +20 2 3535 5000
- Website: www.xceedcc.com
2. Teleperformance Egypt
Teleperformance Egypt is part of the global Teleperformance group, a leading multinational call center company with operations in more than 80 countries. It is known for excellently delivering customer experience management and business process outsourcing services.
Why It Stands Out:
Teleperformance Egypt offers various omnichannel services, including voice, email, chat, and social media customer support. The company is known for using advanced analytics to optimize customer interactions and focusing on driving business results for clients across industries such as technology, banking, and retail.
Services:
- Customer care and support
- Technical support
- Social media management
- Analytics and customer insights
- Content moderation
Customer Experience:
Teleperformance Egypt is highly regarded for its consistent service delivery and commitment to quality assurance. The company strongly emphasizes employee engagement, ensuring that its staff are motivated and well-trained, resulting in high customer satisfaction.
Location & Contact:
- Main Office: 8th District, Nasr City, Cairo
- Phone: +20 2 2401 5200
- Website: www.teleperformance.com
3. Raya Contact Center
Raya Contact Center is a prominent player in the Egyptian call center industry and has provided professional outsourcing services since 2001. Raya offers a wide range of services, including customer care, technical support, sales, and back-office operations, with a strong focus on digital transformation.
Why It Stands Out:
Raya is known for being at the forefront of digital innovation in the call center space. They use the latest technologies, including automation, AI-powered solutions, and data analytics, to deliver efficient service. Their customer-centric approach ensures that each client receives a tailored solution that aligns with their business objectives.
Services:
- Inbound and outbound customer service
- Technical support
- Data entry and back-office support
- Digital transformation services
- Analytics and insights
Customer Experience:
Raya is known for its reliability and flexibility, allowing companies to scale operations as needed. The company strongly emphasizes data-driven decision-making, enabling clients to improve their customer experience continuously. Raya’s expertise in digital transformation makes it an excellent choice for companies looking to modernize their operations.
Location & Contact:
- Main Office: 6th of October City, Giza, Egypt
- Phone: +20 2 3827 6000
- Website: www.rayacx.com
4. ECCO Outsourcing
ECCO Outsourcing is a top-tier BPO and contact center service provider in Egypt. It offers cost-effective and efficient outsourcing solutions to clients in multiple industries, including telecommunications, banking, and healthcare.
Why It Stands Out:
ECCO specializes in high-volume customer interactions, providing efficient solutions for companies that need to handle many calls, emails, or chat inquiries. They are known for their expertise in workforce management and can scale quickly to meet clients’ demands.
Services:
- Customer service (inbound/outbound)
- Telemarketing and sales
- Helpdesk support
- Lead generation and appointment setting
- HR outsourcing
Customer Experience:
ECCO Outsourcing is highly regarded for its scalable solutions and ability to handle high-traffic customer service operations. Clients appreciate its cost-effective pricing and fast onboarding process, which allows them to quickly set up and scale operations.
Location & Contact:
- Main Office: Heliopolis, Cairo, Egypt
- Phone: +20 2 2267 0600
- Website: www.eccooutsourcing.com
5. Wasla Contact Center
Founded in 2003, Wasla Contact Center is a leading Egyptian call center company that provides outsourcing services for customer support, technical assistance, and back-office processes. Wasla serves a range of industries, from telecommunications and finance to travel and retail.
Why It Stands Out:
Wasla is known for its multi-channel customer support, offering voice, email, social media, and live chat services. Their integrated approach provides businesses with a seamless customer experience across all platforms. Wasla is also recognized for its high employee retention rates, contributing to its services’ consistency and quality:
- Multichannel customer service
- Technical support
- Order processing and fulfillment
- Social media support
- Sales and telemarketing
Customer Experience:
Wasla has a reputation for providing personalized service to its clients, ensuring that each client’s specific needs are addressed. Their agents are well-trained and capable of handling complex customer interactions, particularly in industries that require specialized knowledge, like healthcare or IT.
Location & Contact:
- Main Office: Maadi, Cairo, Egypt
- Phone: +20 2 2520 6100
- Website: www.wasla.com.eg
6. B2C Solutions
B2C Solutions is an Egyptian call center company that specializes in outsourcing services for inbound and outbound customer service. Known for its client-centric approach, B2C Solutions caters to businesses in various sectors, including telecommunications, banking, and e-commerce.
Why It Stands Out:
B2C Solutions is praised for its flexibility and ability to customize solutions for each client. Whether a company needs help with customer support, lead generation, or telemarketing, B2C Solutions offers tailored packages that meet specific business goals. They also strongly focus on quality assurance to ensure consistent service delivery.
Services:
- Inbound and outbound customer service
- Telemarketing and sales
- Technical support
- Data entry and administrative services
- Lead generation
Customer Experience:
Clients appreciate B2C Solutions’ proactive approach to problem-solving and its ability to scale operations quickly when needed. The company’s dedication to ongoing employee training and development ensures that agents are always up-to-date with the latest industry practices.
Location & Contact:
- Main Office: 5th Settlement, New Cairo, Egypt
- Phone: +20 2 2618 4141
- Website: www.b2c.com
7. Concentrix Egypt
Concentrix is a global business service leader specializing in customer engagement and technology solutions. With operations in over 40 countries, including Egypt, Concentrix has established itself as one of the top providers of contact center services. Concentrix Egypt offers a range of customer service and business process outsourcing (BPO) solutions tailored to different industries, from telecommunications to financial services.
Why It Stands Out:
Concentrix is known for its customer-first approach and focus on delivering personalized and high-quality customer experiences. The company has an extensive portfolio of services, including omnichannel customer support (voice, email, chat, and social media), technical support, and analytics-driven solutions. Concentrix’s expertise in leveraging AI and advanced technologies helps companies streamline their operations while enhancing customer satisfaction.
Services:
- Multichannel customer support
- Technical and IT helpdesk support
- Sales and telemarketing
- Back-office processing
- Data analytics and customer insights
Customer Experience:
Concentrix Egypt emphasizes quality assurance and continuous improvement. Its clients benefit from well-trained agents with the tools and knowledge to handle customer inquiries effectively. Concentrix is also known for its analytics-driven approach, using data to optimize customer interactions and enhance service efficiency.
Location & Contact:
- Main Office: 5th Settlement, New Cairo, Egypt
- Phone: +20 2 2759 5300
- Website: www.concentrix.com
8. Centro Global Solutions
Centro Global Solutions is an award-winning business process outsourcing (BPO) company offering a range of contact center services in Egypt and the Middle East. The company focuses on providing exceptional customer experience services in the healthcare, finance, and telecommunications industries.
Why It Stands Out:
Centro Global Solutions is known for its cutting-edge technology and analytics-driven customer service solutions. It offers various contact center services that focus on delivering exceptional customer interactions while improving clients’ operational efficiency. Its global footprint also makes it a preferred partner for companies looking for multilingual support.
Services:
- Customer service (inbound and outbound)
- Technical support
- Back-office processing
- Data analytics and insights
- Omnichannel support
Customer Experience:
Centro Global Solutions is lauded for its data-driven approach to customer service, which provides clients with valuable insights into customer behavior and preferences. Its focus on quality assurance ensures consistent service delivery, and clients benefit from its advanced CRM integration.
Location & Contact:
- Main Office: New Cairo, Egypt
- Phone: +20 2 2614 9555
- Website: www.centroglobalsolutions.com
9. Customer Care Egypt
Customer Care Egypt is a local call center company that provides outsourcing services for customer service, technical support, and back-office operations. For many years, the company has been a trusted partner for travel, telecommunications, and retail businesses.
Why It Stands Out:
Customer Care Egypt is known for its affordable pricing and flexible service offerings. The company caters to small and medium-sized enterprises (SMEs) and large corporations, providing tailored services that meet specific client needs. Their personalized approach ensures that each client receives the attention they deserve.
Services:
- Inbound and outbound call handling
- Helpdesk support
- Social media customer support
- Back-office processing
- Lead generation and telemarketing
Customer Experience:
Clients praise Customer Care Egypt for its high level of customization and attention to detail. The company’s focus on providing excellent customer service at competitive prices makes it a popular choice among local businesses. Their multichannel support also allows clients to reach their customers through various platforms.
Location & Contact:
- Main Office: Dokki, Giza, Egypt
- Phone: +20 2 3338 0000
- Website: www.customercare-eg.com
10. C3 Contact Centers
C3 Contact Centers is an Egypt-based BPO company that provides call center services to businesses worldwide. Focusing on excellent customer service, C3 specializes in cost-effective outsourcing solutions for e-commerce, telecom, and healthcare industries.
Why It Stands Out:
C3 Contact Centers stands out for its affordable and scalable solutions, making it a great option for companies looking to manage costs while delivering excellent customer experiences. Its robust training programs ensure that its agents are knowledgeable and skilled, while its multichannel support allows clients to interact with customers via phone, email, and chat.
Services:
- Customer support (inbound/outbound)
- IT helpdesk
- Social media management
- Back-office operations
- Telemarketing and sales
Customer Experience:
C3 Contact Centers is known for its high level of customization and flexible pricing models, allowing businesses to choose services that align with their budgets and goals. Their commitment to quality assurance ensures that every customer interaction meets high standards.
Location & Contact:
- Main Office: 6th of October City, Giza, Egypt
- Phone: +20 2 3833 4444
- Website: www.c3contactcenters.com
